What people ask us before a floor job, with a link to the longer guide where there is one. If your question isn’t here, call (805) 698-9745. Estimates are free.
Getting started
Can my floor be refinished, or does it need replacing?
Most solid hardwood can be sanded and refinished, often several times. NWFA says to stop sanding once less than 3/32 inch of wood is left above the tongue. Boards that are eaten, rotted or worn too thin get replaced one by one. See can my floor be refinished.
Is there hardwood under my carpet, and is it worth uncovering?
Sometimes, and it’s worth checking. We pull carpet and can tell you what shape the wood is in.
What does an estimate cost?
Nothing. We usually come out within one to three days. Call or text (805) 698-9745, Monday to Saturday, 8 am to 10 pm.
What should I tell you when I call?
Which rooms and roughly how big, what wood you think it is, what’s wrong with it, and when the room can be cleared. Photos help; text them to the same number.
Do you work in my town?
We’re based in Carpinteria and work across Santa Barbara and Ventura Counties: Santa Barbara, Montecito, Goleta, Summerland, Santa Ynez, Ventura, Ojai, Oxnard and Camarillo. About 85 percent of our work is in Santa Barbara. See the service area page, or call to ask about yours.
Do you speak Spanish?
Yes. We speak English and Spanish, se habla español.
Do you only do wood floors?
Wood is most of our work. We also do stairs (treads and risers), luxury vinyl plank, laminate and carpet, leveled slabs, epoxy garage floors and polished concrete, and we tear out carpet, old vinyl and old hardwood. We don’t do tile, decks or stair railings. For other floor types, see choosing a floor.
Cost
How much does it cost to refinish hardwood floors?
We don’t publish prices, because the wood, its condition, the color and the size of the job all change the number. We usually come out within one to three days, and the estimate is free. See what goes into a price.
How much does a new hardwood floor cost?
Mostly it comes down to species and grade, solid or engineered, the pattern and what’s under the floor. We quote it free once we’ve seen the room. See what goes into a price.
Why are two quotes so different?
Usually they assume different things: whether removal is included, what’s under the floor, which finish and how many coats, and whether dust control is in. Ask each contractor to list them.
Do you have a minimum job?
No. The smallest job we take is touching up a single scratch, and the estimate is free.
How much can a contractor ask for as a deposit?
$1,000 or 10 percent of the price, whichever is less. That’s California’s cap on a down payment for a home improvement contract. See the contract rules.
Does the price change if you find damage?
It can. Any change to the work should be a written change order, signed by both of you, with the price stated before the extra work starts.
The process
What are the steps in refinishing a floor?
Prep, repair, sand, color, finish and cure. Carpet or old flooring comes out, baseboards get taped, damaged boards get fixed, and the floor is sanded to bare wood, stained if you want a new color, then sealed. See the step-by-step.
How long does refinishing take?
For one to three rooms we plan on four to seven days. Furniture goes back three days after the last coat, rugs after 30. Get the schedule for your job in writing. See drying and curing.
When can I walk on a newly finished floor?
About 24 hours after the last coat for light foot traffic on waterborne and hardwax-oil finishes. Oil-modified needs at least overnight. Rugs wait much longer: NWFA says at least seven days, and we ask for 30.
How bad is the dust?
Sanding makes fine dust. Sanders hooked to HEPA vacuums can capture up to 99.8 percent of it, though systems vary in quality. Sealed doorways and covered vents help. Ask your contractor how they control it. See dust control.
Do I need to leave the house?
Not necessarily, but keep the work area clear and the house ventilated. Some people stay elsewhere for a night or two if finish odor bothers them or they have pets or small children.
What does the finish smell like?
Waterborne finishes smell less than oil-modified ones. NWFA says finish odor is normal and not normally harmful. Open the windows and run two box fans, one blowing in and one blowing out.
What do I need to do before you arrive?
Move out the furniture and rugs, plan to keep pets and children out, and keep the room open to us on the schedule we agreed on.
Color and finish
My floor has two different woods. Can they match?
Usually. Different woods take stain differently, so we tint the color until they blend. The color matching page tells how we matched red and white oak in a Santa Barbara house.
Can I change the color of my floor?
Yes, if it’s solid wood or engineered with enough top layer. We sand to bare wood and re-stain. Try tones in the floor designer.
Can I get a gray or whitewashed floor?
Yes, but it’s the hardest color to get right. You can’t remove red oak’s pink undertone, oil finishes add yellow, and waterborne finish on white oak can pull tannins and leave brown marks. Ask for a sample on your floor.
Which finish is best?
It depends what you want. Waterborne polyurethane is clear, dries fast and smells less. Oil-modified is amber and slow. Hardwax oil looks natural and spot repairs easily but needs maintenance. See finishes compared.
Which sheen is best for hiding scratches?
Matte and satin hide scratches and dust better than semi-gloss or gloss.
What colors are popular now?
White oak leads, at 63 percent of members in NWFA’s 2025 survey. Natural, light and brown tones are rising, gray and red are falling, and matte finishes are popular.
Do you do herringbone and other patterns?
Yes: herringbone, chevron, inlaid borders and parquet panels built by hand. Patterns need a very flat subfloor. See herringbone, chevron and parquet.
Damage and repair
Can termite damage be fixed?
Yes, once the termites are treated. Eaten boards are cut out and replaced and the subfloor is repaired. New wood is often laced into the old so the repair blends. Ask us how we’d handle yours. See termite damage.
How do I know if I have termites?
Look for tiny six-sided pellets and kick-out holes under 2 mm. UC IPM says drywood termites are common on the Southern California coast. Have a pest-control company confirm it.
Can deep scratches be fixed?
Yes. We touch up deep scratches, and if the whole floor is worn, we refinish it. The smallest job we take is a single scratch touch-up.
Why is my floor cupping?
The top and bottom of the board hold different amounts of moisture, usually from water below or very dry air above. Find and fix the source first, and don’t sand until the floor has dried.
Why do my floors have gaps in winter?
Wood shrinks in dry air, like a heated house or a sundowner wind. The gaps often close when humidity comes back. Keep humidity at 30 to 50 percent.
Can pet stains be removed?
Shallow ones can be sanded and bleached. Dark, deep stains that reached the subfloor mean replacing boards.
How do I fix a squeaky floor?
Re-fastening the boards or subfloor usually stops it.
Hiring and rules
Is La Cumbre licensed?
Yes. California contractor license #1125785, which you can check with the state contractors board (CSLB). We’re also BBB accredited, rated A+.
What should be in a flooring contract?
A description of the work and materials, the price, start and finish dates, a payment schedule, permits, warranty, and the required notices. See the contract guide.
Do I need a permit to refinish or replace floors?
It depends on the jurisdiction. The City of Santa Barbara’s exempt list doesn’t name flooring, so ask the permit counter. Structural subfloor work is more likely to need one.
Does lead paint matter for sanding?
Yes, in a house built before 1978. Federal rules require lead-safe practices for paid work that disturbs painted surfaces. Ask whether the firm is EPA-certified.
What about asbestos in old flooring?
Older vinyl tile and adhesive can contain asbestos, and it must not be sanded. Have a certified lab test a sample of anything suspect first.
What do I need for a condo?
Most condos require written approval and an acoustic underlayment rating. Get your HOA’s rule before you order.
What hours can floor work run?
The City of Santa Barbara and the City of Ventura both allow construction from 7 am to 8 pm daily. Other places, and many condos, differ.
After the job
How do I clean hardwood floors?
Vacuum or sweep, wipe spills right away, and use a pH-balanced cleaner on a barely damp mop. No steam mops, no vinegar. See floor care.
How often does a floor need recoating?
There’s no fixed schedule. NWFA says recoat when the floor loses its luster.
What humidity is best for wood floors?
30 to 50 percent, at 60 to 80 degrees, according to NWFA.
Does sun change my floor’s color?
Yes. Cherry darkens; maple, walnut and oak lighten. The change is fastest in the first months, and rugs leave outlines.
